Bresser Service
competent & professional
Service Portal
All information about your product
Please use our product help search to find answers to your questions. There you will immediately find everything important: manuals, videos, troubleshooting, software & firmware, and more. Simply enter the article number or EAN below and open the corresponding help page directly:
Where can I find my article number / EAN?
Depending on the product, there are different ways to find the article number or EAN. Alternatively, you can also check your order confirmation or invoice.
On the back of your product
On the product packaging
On the back of your user manual
Register a Return
Would you like to return a recently purchased item? Access our returns portal here:
Register ReturnFAQ
You can find answers to frequently asked questions about our products & services in our FAQ section:
Go to FAQPremium Warranty
Your product includes a reference to our Premium Warranty? You can register here:
Register ProductFrequently Asked Questions
Shipping costs vary depending on the product, destination country, and shipping method. For particularly large or heavy items, higher costs may apply. You can always see the exact shipping costs for your order in the checkout before completing your purchase. An overview can be found here.
We ship your order with DHL, DPD, UPS, DHL Express, GEL, or by freight forwarding – depending on the product and destination country. For particularly large or heavy items, shipping is only possible via certain service providers. Which shipping method applies to you can be seen directly in the checkout. You can also find all details here in our overview.
We offer the following payment methods:
- PayPal
- Klarna
- Amazon Pay
- Advance payment
- iDeal
- eps
- Przelewy24
- Bancontact
- Trustly
- Purchase on account for organizations (activation is done via email)
Our tip: if a payment method does not work (we depend on checks from external providers here), simply try another one. Here you can find our overview of payment methods.
Our customer service has always been known for being extremely accommodating and fair.
Here you will find the withdrawal form including procedure!
As soon as we have received your return/complaint, we will check the device. Once this has been done, we will process your credit. Please note that it takes a few days for us to check the device. We always strive to handle your request quickly and properly.
For schools, universities, and public institutions, we offer the purchase on account option.
To do this, create a customer account and send us a short message at info@bresser.de.
After verification, we will activate the “invoice” payment method.
This applies to orders up to €2,500. For higher amounts, please contact us in advance.
Contact
If you cannot find the information you are looking for or need additional support, you can easily contact our support team. Simply fill out the
form here or call us – we are available for you from Mon. to Fri. from 08:00 to 16:00.
