Sensor Service Formular

Sensor not working? We’re happy to help.

If your sensor is not working as expected, you can easily use the contact form below. Please describe your issue as precisely as possible and include all important information, such as the item number, lot number, or proof of purchase.

Our team will carefully review your request and get back to you as soon as possible to find a suitable solution together - whether through troubleshooting, a replacement, or further support.

Sensor Form

Please enter the required personal details here:

Email Address*

First Name*

Last Name*

Purchase Information

Order Number*

Item Number*

Lot Number

Please describe the problem you encountered here: *

Proof of purchase* or drag and drop files here

Fields marked with asterisks (*) are required.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Privacy*

By selecting continue you confirm that you have read our data protection information and accepted our general terms and conditions.

Where can I find my item number / lot number?

Depending on the product, there are different ways to find the item number or the lot number. Alternatively, you can also check your order confirmation or invoice.

On the back of your product

On the product packaging

On the back of your user manual